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Most contact pages are designed with operate in thoughts.
They slap an e mail deal with, telephone, and placement on a plain background and name it a day.
However fundamental contact pages don’t encourage guests to succeed in out and join.
Different pages make it straightforward to contact the corporate – which is superior.
Besides, that may additionally drive up customer support prices.
So what makes the right Contact Us web page?
An superior Contact Us web page finds simply the best stability between making it straightforward to succeed in the corporate and sharing sources customers can use to reply their questions immediately.
Maintain studying to find 39 examples of Contact Us pages that transcend the fundamentals and can, hopefully, encourage you to take your website to the subsequent degree.
39 Superior Contact Us Web page Examples You Must See
1. Dealer Notes
At first look, Dealer Notes‘ contact web page seems fairly naked.
There’s no graphics, no quirky copy, only a plain previous contact kind.
Nice for UX, however not so nice for uplifting customers to succeed in out.
So what stands out on this web page?
The drop-down menu below “How can we make it easier to?” lets customers share the explanation they’re contacting the location.
This makes it simpler to type by requests and reply to essential contacts as quickly as doable.
For instance, if you choose “I’m a dealer trying to promote on Dealer Notes,” it takes you to a different kind to share extra details about your agency.
The little bar on the backside lets you know the way a lot time is left within the kind, so customers are much less more likely to get irritated.
2. Sleeknote
Sleeknote makes use of an analogous format to Dealer Notes – they ask how they may help and supply hyperlinks to ebook a demo or turn into a associate.
If the person wants one thing else, they’re invited to fill out the contact kind.
One other function that stands out is Sleeknote’s reside chat choice, the place customers can attain out to be taught extra about what they provide or ask questions.
Making it straightforward to seek out info serves two functions. It:
- Helps the shopper discover what they want.
- Reduces the variety of contacts the model has to handle.
In different phrases, it’s a win-win.
3. Yeti
Yeti‘s contact us web page stands out for a number of causes.
First, they provide a fantastic (and on-brand) photograph background. It’s placing with out drawing away from the copy.
The copy is a bit cheeky, “Whereas we’re good with smoke alerts, there are less complicated methods for us to get in contact.”
Under the fold, Yeti gives a spread of sources, together with product FAQs, data on warranties, and hyperlinks to examine reward card balances.
However in addition they don’t bury the contact data, which might simply frustrate customers.
Clicking on the “Ship us an e mail” button takes you proper to the contact kind.
It’s straightforward to seek out however not too straightforward to seek out. (Which additionally helps hold away these pesky bots.)
4. BrightLocal
BrightLocal retains their contact web page easy however personalizes it with the names and faces of their help group.
This helps customers really feel like they’re connecting with actual folks, not only a faceless model.
Additionally they ask if customers are a present buyer, which lets them present higher service by understanding whether or not a contact is more likely to have a query or want service.
5. RedBull
There’s lots to like about RedBull‘s web site, however their contact web page actually stands out.
Like Yeti, they use a placing picture within the background.
Additionally they present a class drop-down so customers can share what they need assistance with.
Just under the usual contact kind, they supply a particular kind only for Press members, which is a pleasant contact (and sure cuts down on the variety of press requests they get by their common contact kind!)
6. Chipotle
Chipotle‘s contact web page begins off sturdy with an off-the-cuff tone that matches with their company branding: “You’ve bought questions, we’ve bought solutions on something Chipotle.”
The web page then gives an expansive record of FAQs (which, once more, helps hold these contacts to a minimal).
There are two issues I actually love about this web page.
First, they get all up in your face to let that response instances are longer than regular.
Yay for setting expectations.
However in addition they have a chatbot that helps folks navigate the FAQs.
Chipotle strikes the right stability between limiting the variety of emails and nonetheless offering nice customer support.
7. MeUndies
If enjoyable lingerie are your jam, you then’ll need to try MeUndies.
The model gives a enjoyable vibe, and it exhibits on their contact us web page.
Like most different manufacturers, they attempt to steer customers to their assist middle first.
Can’t discover what you want?
They make it straightforward to succeed in out to their “CheekSquad” by chat, e mail, textual content, or social.
8. Podia
What number of instances have you ever reached out to buyer help and spent days ready for a response?
Podia begins out by highlighting their brief wait time, which is admittedly good – particularly as many individuals are working remotely lately.
Additionally they share reside chat hours and photos of their help group to remind clients they’ll be speaking to an actual reside individual.
9. The Center Finger Venture
In case you are in search of a ebook about getting unstuck and ridding your self of imposter syndrome, I can’t advocate this ebook sufficient.
However, we’re right here to speak about contact pages.
So, right here’s The Center Finger Venture’s contact web page:
Type-wise, it’s not tremendous thrilling, proper?
However I really like the cheeky language and “What I actually need to say is…” and the ship button:
I’m unsure what the typical pace of a pack of wolves is, but it surely sounds good.
Who mentioned contact pages needed to be boring, anyway?
10. Manufacturers to life
Manufacturers to life is an Australian-based branding and artistic company that helps, effectively, deliver manufacturers to life.
They’ve a singular model that’s easy and simple.
Their contact web page consists of all the usual info — identify, location, e mail, and so forth.
The web page feels plain, but it surely matches with the remainder of their website and their total branding, which lets the person know who the model is and what they’ll count on.
This simply goes to indicate that contact pages don’t need to be fancy – particularly in case your model’s character is easy.
11. Kick Level
Kick Level does a fantastic job of hunting down folks they don’t need to work with proper from the beginning – “Don’t deal with your e mail to us “Pricey Sirs.” is a reasonably sturdy assertion to have prime and middle in your contact kind!
A bit additional down the contact web page, the group shares how lengthy they take to reply.
It’s all relatable and on-brand.
I dig it.
12. Leeds Golf Centre
What does a golf course have to show us about creating an superior contact web page?
First, they make it straightforward to ebook on-line, which is probably going the primary motive of us head to their web site.
Good.
A bit additional down they record all their contact data – telephone, e mail, even fax.
However what actually stands out is their contact kind, which incorporates a nifty little checkbox for folk to join their e-newsletter.
Customers need to examine the field – they aren’t being sneaky – but it surely’s a simple approach to enhance e-newsletter sign-ups.
13. Nebular
Nebular is a U.S.-based digital improvement company.
Their web site is daring and loud, and their contact web page sticks to that theme.
The self-deprecating humor exhibits off who they’re as a enterprise in just some traces and the daring colours are carried over from the remainder of the location.
Easy, however efficient.
14. Basecamp
Who’s on the opposite finish of that contact kind?
With some corporations, you’ll by no means know.
Basecamp, nonetheless, exhibits off their groups smiling (although drawn) faces proper on the prime of the contact kind.
Additionally they embody hyperlinks to enroll, be taught extra about their choices, and pricing.
Because of this, their contact web page feels welcoming and simple to make use of.
15. ConvertKit
ConvertKit is thought for its automated e mail service instruments designed to assist clients get essentially the most out of their advertising.
Their contact web page highlights considered one of their foremost objectives – buyer success.
Just under the hero picture, clients can click on to go to the information base, attain out to help, or be taught the fundamentals of their workshops.
And, like many different manufacturers, they provide reside chat proper on the contact web page which may help scale back buyer frustration by serving to them discover the data they want immediately.
16. Moon Pie
Moon Pie has considered one of my favourite model Twitter accounts (significantly, test it out), so I used to be going to go try their contact web page for this record.
Sadly, there was not one of the tongue in cheek attraction to be discovered on their contact web page, however it’s extremely effectively laid out.
For starters, they provide straightforward hyperlinks to name or contact every of the model’s places — and present the place to put wholesale orders.
A bit additional down they share FAQs akin to “The place can I discover MoonPies in my space.” and “Are MoonPies kosher?”
Solely after sharing that info do they provide you a contact kind.
The contact kind isn’t hidden in any respect – however they positive do every part they’ll to reply your questions earlier than supplying you with the contact kind.
17. Taco Bell
Right here’s one other model recognized for its snarky social presence.
Like MoonPies, Taco Bell retains it direct however informal on their contact web page.
They ask for contact info and attempt to direct customers to their FAQ pages first.
What actually stands out is Taco Bell lets clients select methods to get a response – together with an choice for “No reply wanted.”
This makes me really feel like there’s a very good probability they’ll really reply to me.
18. Focus Lab
Right here’s the factor – contact pages should be useful.
For those who get too loopy with the design, you would possibly simply find yourself irritating customers.
However, simply because it has to work doesn’t imply it may well’t be artistic.
Focus Lab created this superior interactive contact kind that permits customers to share their identify, wants, and finances (which is important for shopper work).
It’s distinctive, which is a part of its model attraction.
And if the shape seems like an excessive amount of, you possibly can scroll down only a bit additional to seek out their e mail, location, and social accounts.
19. 99Designs
Contact pages typically find yourself as a catch-all field – which may be time-consuming to type by.
99Designs solves that downside by separating requests primarily based on want with one hyperlink for assist requests and a separate web page for PR inquiries.
In case your help instances are method down, it may be price in search of methods to section your contact kind into separate inboxes.
20. Freshbooks
Freshbooks use their contact web page to drive house considered one of their promoting factors – nice buyer help.
They don’t provide an e mail help kind, however moderately encourage clients to name and speak to an actual, reside individual.
In a world of chatbots and e mail types, that is fairly refreshing!
Additionally they spotlight what they provide and invite customers to be taught extra about every part their software program has to supply.
It’s nearly a half touchdown web page/half contact web page. And when you count on quite a lot of non-customers will find yourself in your contact web page, this can be a good technique.
22. 5
Now, I could also be a fan of 5’s contact us web page (full disclosure: I’ve labored with them up to now), however I’m obsessive about its drop-down function from the primary navigation.
As you hover over the navigation on the prime, this drop-down seems on each web page of the web site, making it straightforward for customers to ask questions wherever they’re on the location.
23. Xbox
My favourite piece of the Xbox contact web page is the “Incapacity reply desk.”
I’ve but to see one other firm add this function to their contact us web page.
As accessibility grows in significance for search engine optimisation, I’m hoping we are going to begin to see extra manufacturers function all these contact choices.
Thanks for main the cost, Xbox!
24. Zendesk
Zendesk is giving us Matrix-style vibes with their alternative to decide on between talking with a gross sales member or searching the assistance middle.
Will you’re taking the crimson capsule or the blue capsule?
It is a frequent apply I’m starting to see trending within the SaaS house.
As corporations scale back overhead or work with minimal staff, they’re forcing you to seek out the reply your self inside the assist middle.
However, if you wish to purchase, you’ve gotten the chance to talk to a human.
25. Greenback Shave Membership
Whereas I hoped for a unicorn or some type of sarcasm whereas scanning Greenback Shave Membership’s contact web page, I used to be pleasantly stunned to seek out this interactive contact us web page.
Greenback Shave Membership merges the assistance middle with their contact us web page primarily based in your question.
26. Kinsta
Kinsta, a premium WordPress internet hosting firm, is considered one of my private favourite WordPress internet hosting corporations.
Largely as a result of I’ve seen web page pace triple its efficiency after migrating to Kinsta.
However, Kinsta’s WordPress internet hosting isn’t the one factor I’m in love with.
Kinsta’s contact web page solutions questions instantly whereas offering a direct e mail deal with and reside chat.
Full disclosure: I’ve offered copywriting providers for Kinsta up to now.
27. Swab the World
Swab the World is changing into considered one of my favourite web sites, principally for its quirky copy.
You may see in Swab the World’s contact web page, they convey their conversational tone even within the minimal copy on the web page.
Plus, I really like the shout out to snail mail. Does anybody nonetheless love getting snail mail? 🙋♀️
28. Shopify
Shopify serves up a pleasant contact us web page with a heat welcoming smile within the visuals.
Extra importantly, Shopify breaks down the sections of help you might want.
Shopify highlights its group boards, assist middle, and make contact with info for help.
Discover the association?
It’s signaling to customers to hunt assist from the discussion board, then the assistance middle, till lastly, you want help from a human.
29. Trello
Just like Shopify, Trello calls out their Trello Group to assist customers achieve help.
As extra clients start to make use of your providers or product, it’s useful to offer further help from different customers who could have skilled the identical subject.
Nonetheless, when all else fails, customers are capable of contact Trello’s help group instantly.
30. PayPal
PayPal’s customer support identifies the frequent queries it receives with its contact us web page.
You may see beneath PayPal highlights points with passwords, funds, donations, disputes, and so on.
Nevertheless, in case you are nonetheless unable to discover a answer, PayPal shares further hyperlinks to assist its customers discover their solutions rapidly.
32. Ben & Jerry’s
Whereas Ben & Jerry’s is considered one of my favourite ice cream manufacturers (shout out to Phish Meals lovers!), Ben & Jerry’s web site design and duplicate have at all times been on the highest of my record.
Once more, just like PayPal, Ben & Jerry’s offers an FAQ part with the commonest questions requested to assist pace up the response time.
33. Mates
The crew at Mates stays true to its model with the monotone colours and playful copy.
As you proceed to scroll down the contact us web page, Mates shares a peek inside its a number of workplaces to present potential shoppers perception into what day by day life is like at Mates.
34. Chew Measurement Leisure
Chew Measurement Leisure took an attention-grabbing spin on its contact us web page.
As a substitute of together with a kind, they use an interactive map embed to spotlight eating places, bars, and low retailers close to its workplace.
Chew Measurement Leisure exhibits its character by utilizing inspiring copy like “your future dream job,” and getting private with “speak over espresso.”
Even on its contact us web page, the conversational tone is carried all through the web site.
35. Poo-Pourri
After listening to a podcast with Suzy Batiz a couple of years again, I’ve been an enormous fan of the Poo-Pourri copy.
They play instantly into their audience as you possibly can see within the reside chat, “Inform us a bit about your stinkin’ self.”
36. Squatty Potty
Squatty Potty turned an enormous deal after it’s premiere on Shark Tank and this YouTube industrial that went viral.
However, Squatty Potty’s distinctive humorousness and love for 💩 isn’t the one factor I really like about this model.
Squatty Potty’s contact us web page is one you’ll need to take a peek at.
Not solely does Squatty Potty present a contact kind, however they embody an organized FAQ part beneath to assist reply your questions sooner.
37. Velocity
Velocity is a B2B advertising company that has been making me chuckle with its web site copy for years.
It performs into its personal providers by acknowledging that when you land on this web page, you’re within the “later levels of the B2B buy journey.”
For those who’re an search engine optimisation skilled, you’ll love the way in which Velocity added instructions to its workplaces sending tons of native alerts to the SERPs by acknowledging particular prepare stations, cinemas, bridges, and extra.
38. Ann Handley
Ann Handley has lengthy been a fan favourite of the Search Engine Journal group.
However we’re not simply followers of Ann’s storytelling.
Her contact us web page nails it once more.
After Ann charms you together with her copy above, she dives into specifics on methods to e mail her to get a faster response.
39. Pit Viper Sun shades
I’ve to confess, I purchased a pair of those sun shades primarily based solely on the web site design and duplicate of Pit Vipers.
Between its borderline impolite and snarky web site copy and use of comedian sans font, it’s tough as an search engine optimisation nerd to not need to purchase from this website.
Contact Us Pages Are the Tattoos of Your Web site
It’s unhappy however true, contact us pages are the tattoos of your web site.
You understand they’re there, however you most likely forgot to deal with them and contact them up.
Contact pages have to put operate first. However, as these examples present, contact pages don’t need to be boring.
Don’t be afraid to make your web page enjoyable with stunning pictures, interactive components, and quirky copywriting that exhibit your model’s character.
Extra Assets:
Picture Credit
Featured Picture: Created by creator, September 2020
All screenshots taken by creator, September 2020
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